Head of Operations, UK

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<h2>From Security Cameras to Streamlined Ops</h2>

<p>For many vehicle transport businesses, operations management begins with tools that are familiar, flexible, and free, such as a whiteboard, a note-taking app, and a spreadsheet. They work until they don't.</p>

<p>Six Star Transport was growing rapidly, and the systems holding things together were beginning to show signs of strain. Jobs were tracked in a notes app, updates relayed to drivers by typing messages and sending Google Maps links. At one point, a security camera was pointed at the office whiteboard so that changes could be made remotely after hours.</p>

<p>As the fleet expanded from one truck to three, with a fourth on the way, it was clear the business needed something built for the road - not just the office wall. That’s when Six Star implemented Blink.</p>

<h2>One platform, everything in on place</h2>

<p>Six Star Transport implemented Blink to bring structure, visibility, and simplicity to day-to-day operations.</p>

<p>Customers now receive automated notifications at every stage of the transport process, from booking confirmation through to delivery - removing the need to call the office for updates. Drivers were equipped with the Blink app, giving them everything they needed in one place: job details, addresses, and photo capture, without switching between systems.</p>

<p>For a yard-based operation like Six Star's, the multi-legging feature proved particularly valuable. Vehicles frequently arrive centrally before being redistributed across different trucks. And when jobs change during the day, drivers get an instant app notification - no lengthy messages, no confusion, just a quick update so they can reorganise their run around it.</p>

<p>Invoicing got simpler, too. Completed jobs now export directly to Xero with a single click, removing hours of manual admin every week.</p>

<h2>The results</h2>

<ul>
  <li><strong>50% fewer customer update calls</strong> - automated notifications keep customers informed at every stage without anyone picking up the phone.h</li>
  <li>J<strong>obs entered once, exported to Xero</strong> - no duplication, no manual re-entry, invoicing handled in a fraction of the time.</li>
  <li><strong>Faster driver response to day-of changes</strong> - instant app notifications replace back-and-forth messages and keep runs on track.</li>
  <li><strong>More confidence taking on new bookings</strong> - with a clear, real-time view of every job, the team can confirm new bookings on the spot.</li>
<li><strong>Vehicle photos off personal devices</strong> - condition images captured and stored in Blink, replacing thousands of unorganised photos scattered across camera rolls.</li>
</ul>

<br>
<h2>What Six Star Transport Say</h2>
<blockquote>"It's like having a big company's operating system in your pocket - it's all of the things you need for this industry, right there. And that's hard to come by without a huge investment."</blockquote> - Harley Warwick, Owner/Operator, Six Star Transport



Six Star Transport Powered by Blink to Streamline Operations | Blink

From Security Cameras to Streamlined Operations: Six Star Transport | Blink Blog

From Security Cameras to Streamlined Operations: Six Star Transport

<h2>From Constant Calls to Clearer Operations</h2> 

<p>For many vehicle transport businesses, the day can quickly become dominated by the same customer question: “Where’s my car?”</p> 
<p>It is a simple question, but answering it over and over can create a serious operational drag. Every call pulls allocators away from planning jobs, managing drivers, solving exceptions, and keeping vehicles moving. </p>
<p>Way To Go Car Transport was dealing with that exact challenge. Jobs were being tracked through spreadsheets, phone calls, and handwritten notes. Customer updates relied heavily on the office team, which meant constant interruptions throughout the day. </p>
<p>The work was getting done, but the process was taking more time than it needed to. The team needed a clearer way to manage communication, reduce manual admin, and give customers the updates they were asking for without another phone call. That’s when Way To Go implemented Blink.</p> 

<h2>One platform, fewer interruptions</h2> 
<p>Way To Go Car Transport implemented Blink to streamline communication and bring more structure to daily operations.</p> 

<p>Customers now receive real-time notifications at each stage of the transport process, giving them clear updates without needing to call the office for a status check. Instead of the team being pulled into repeated “where’s my car?” conversations, customers can see progress as it happens.</p> 

<p>For the operations team, this has created more breathing room during the day. Allocators can spend more time running jobs and less time reacting to update calls.</p> 

<p>The team also adopted Blink’s accounting export, pushing completed jobs directly into MYOB with a single click. With Xero and QuickBooks also supported, the same process can remove hours of manual admin each week by cutting out duplicate entry and keeping invoicing simple. </p> 

<p>Blink has also become part of the team’s everyday language. “Blinking” a driver is now a simple way to dispatch jobs and keep everything moving without relying on scattered calls, notes, and messages.</p> 

<h2>The results</h2> 

<ul>
  <li>• <strong>30% fewer office calls </strong> - automated customer notifications reduce the need for status check-ins and give allocators more time to focus on running jobs.
</li><br>
<li>• <strong>Hours saved every week </strong> - completed jobs export directly into MYOB, removing manual accounting admin and duplicate entry.
</li> <br>
 <li>• <strong>Clearer customer communication </strong>- customers receive consistent, real-time updates throughout the transport process.
</li> <br>
 <li>• <strong>More efficient daily workflows </strong>- jobs can be dispatched, tracked, and communicated with less back-and-forth. 
</li> <br>
 <li>• <strong>More breathing room for the team </strong>- fewer interruptions mean more time spent managing operations, drivers, and service quality.
</li>
</ul> <br>

<h2>What Way To Go Transport say</h2>

<p>“Before Blink, we were drowning in update calls. Now customers get everything they need automatically, and our team finally has time to focus on the work that matters. It’s been a game changer for us.” </p> 

Kristie Way, Head of Operations, Way To Go Car Transport

Way 2 Go Transport powered by Blink to Streamline Operations | Blink

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From Security Cameras to Streamlined Operations: Six Star Transport

From Constant Calls to Clearer Operations

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