Flag any issues at the collection point, so dispatch can follow up and reallocate.
Not everything goes to plan - if a vehicle can't be collected for any reason, you can report a collection exception from within the vehicle details.
How to report an exception
-
Open your run in the Blink Driver App.
-
Arrive at the location to mark it as Arrived.
-
Tap to open the vehicle details for the item you can’t collect.
-
Scroll down and tap Exception.
-
Select the relevant exception reason.
- Complete the location.
This sends a notification to dispatch or admin and tags the vehicle for reallocation if needed.