What happens when a photo isn't showing up in the vehicle details.
When a driver takes a photo using the Blink Driver App during a collection or delivery, but then closes the app immediately, the photo might not display correctly on the vehicle details page in the booking. Instead, you'll see a grey question mark where the photo should be.
Why This Happens:
This occurs because the photo was taken, but the app didn’t have enough time to send the data to the backend before being closed. The system needs a minute to pull the photos asynchronously from the driver’s device.
How to Fix It:
- Ask the driver to reopen the Blink Driver App on either mobile or Wi-Fi data.
- Leave the app open for about one minute.
- This will allow the system to synchronise the photos with the backend, and they will then appear in the vehicle details for the dispatcher/admin.
We’ve seen this issue crop up when the driver is changed after the collection event. For example, if Dan completed the collection but didn’t leave the app open long enough for the photos to sync, and then the dispatcher reassigns the run to a different driver — the system can run into trouble validating that data. This can prevent the missing photos from ever being synced properly.
Best practice: avoid editing the driver until you're sure all photos have come through, especially if you're seeing question marks.
If This Doesn’t Work:
- Check the device to see if photos have been saved: The save feature in the app must be enabled, which was built to help with potential data loss.
- These photos can be saved against the booking specifically, but not the item.